Be a Buddy to Your Back (1996) - Video
$35.00
This video was specifically designed to look at what route people need to know to help maintain a healthy back. It discusses damage to a back, improper and proper lifting, hand truck use and gives exercises to maintain a healthy back. A laminated card showing proper lifting techniques and 6 back exercises is included. 18 minute training video on proper lifting, specifically designed for the vending industry. Non-members will have an additional cost.
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Behind the Glass: A Look at the Vending Industry (2000) - Video
$30.00
A vending, OCS and foodservice industry promotional video produced by NAMA. It tells the story of what is behind a vending machine to bring quality products and service to satisfy our customer expectations. The people and
machines that comprise the industry are shown along with suppliers. A brief history of vending is also presented. This video is ideally suited for new hires, community organizations, student groups and legislators. The video
starts and ends with a humorous interaction between a customer and a talking coffee machine. 7 minutes. Non-members will have an additional cost.
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Cockroach Control in Vending Machines (1993)
Explains cockroach living habits and describes how to prevent, detect and eliminate cockroaches. 4 pages. Non-members will have an additional cost.
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Coffee Service Self Promotion Source Manual
$25.00
This manual is a how-to reference for promoting your services to prospective clients. The manual contains over 50 articles that deal with every aspect of promotion - from business image to customer relations, public relations, advertising, direct mail, telemarketing, E-Commerce and other sales promotion. Non-members will have an additional cost.
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Commissary Food Labeling Guideline Revised (1993)
$10.00
A guide for commissaries on labeling commissary-prepared foods to meet the May, 1994 FDA labeling requirements pertaining to ingredients and nutrition. 34 pages. Non-members will have an additional cost.
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Concise History of Vending in the USA (1999), A
$10.00
Written by NAMA President Emeritus G. Richard Schreiber. Describes inventions and inventors who helped create the industry, and discusses how vending has come to play an increasingly important role in the U.S. economy.
11 illustrations. 96 pages. Non-members will have an additional cost.
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Consumer Survey (2006) - Non-Members Without CD
$300.00
At NAMA’s 2006 National Expo, Keynote speaker, Mike Dabadie, Executive Vice President of Harris Interactive, presented the findings of this comprehensive vending consumer research project. The latest data on perceptions, consumer expectations, usage patterns and habits, barriers, pricing, alternative payment methods, and awareness to new products were presented.
Package includes:
1. PowerPoint Presentation with additional details and information.
2. Data Tabulation With Codes: This data sheet provides the aggregate responses for each of the questions included in the survey.
3. Data Tabulation for Consumer Survey: Data cross tabulations provide a more comprehensive look at some of the factors that influence the findings.
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Consumer Survey (2006) - Non-Members on CD
$315.00
At NAMA’s 2006 National Expo, Keynote speaker, Mike Dabadie, Executive Vice President of Harris Interactive, presented the findings of this comprehensive vending consumer research project. The latest data on perceptions, consumer expectations, usage patterns and habits, barriers, pricing, alternative payment methods, and awareness to new products were presented.
Package includes:
1. PowerPoint Presentation with additional details and information.
2. Data Tabulation With Codes: This data sheet provides the aggregate responses for each of the questions included in the survey.
3. Data Tabulation for Consumer Survey: Data cross tabulations provide a more comprehensive look at some of the factors that influence the findings.
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Consumer Survey - Members on CD
$15.00
Click here for free member publication.
At NAMA’s 2006 National Expo, Keynote speaker, Mike Dabadie, Executive Vice President of Harris Interactive, presented the findings of this comprehensive vending consumer research project. The latest data on perceptions, consumer expectations, usage patterns and habits, barriers, pricing, alternative payment methods, and awareness to new products were presented.
Package includes:
1. PowerPoint Presentation with additional details and information.
2. Data Tabulation With Codes: This data sheet provides the aggregate responses for each of the questions included in the survey.
3. Data Tabulation for Consumer Survey: Data cross tabulations provide a more comprehensive look at some of the factors that influence the findings.
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Crisis Management Manual
$125.00
K-11
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What's the worst thing that could happen to your company and what would you do if it happened? Now, maybe more than ever, companies need to know how to prepare for and respond to a crisis. The Crisis Managemnt and Response Manual is designed specifically to help you effectively plan to survive a number of potentially harmful situations. The easy to use program walks you through step by step to develop your own actual plan, so by the end of the program you will have created your very own crisis plan. Non-members will have an additional cost.
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Data Transfer Standard
This standard provides specifications for electronically storing data in vending machines by describing the structure and content of specific data fields, two methods of interfacing retrieval devices, a physical interconnect (DEX/UCS) and optical communication systems and inclusion of application notes to assist implementing the optical communications protocol.
To order this publication, please go to the following link and select EVA/DTS.
www.eva.be/main.html
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Dealing with Conflict
$13.00
By Lois B. Hart, Ed.D.
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills, managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity. Non-members will have an additional cost.
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Developing a Work Place Safety Program (1992)
$4.00
This guide walks you through the development of a safety program tailored to meet the specific features and needs of a vending company. Such things as accident assessment and control; safety planning; rules and work procedures; safety training; management commitment and ensuring employee compliance are covered. 38 pages. Non-members will have an additional cost.
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Effective Meetings
$13.00
By Steve Kaye, Ph.D.
Learn easy, proven techniques that keep you in control of your meetings. This complete guide to effective meetings will show you how to prepare for success and end with results. It includes structured activities that keep everyone focused on your issues, practical techniques for dealing with unproductive participants, and essential considerations for high tech meetings. If you hold meetings, this book is a must! Non-members will have an additional cost.
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Electrical/Electronics Manual for Vending Mechanics
$78.00
SOLD OUT! Online manual will be available soon.
Topics covered include basic principals, Ohm’s law, microswitches, electronics and electrical semiconductors, electrical motors, reading schematic drawings, trouble shooting and more. Non-members will have an additional cost.
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Employee Relations
$13.00
By Terry Fitzwater
Packed with insight and key skills for those new to the process of management or anyone needing new ideas and tools concerning relationship management. It provides survey materials to help managers evaluate and assess skills and policies in order to identify areas where change may be necessary. Helps define how management practices and styles, organization policies and procedures, and employment laws impact employee relationships. Non-members will have an additional cost.
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Employee Right to Know a Vending Operators Guide to the OSHA Hazard Communication Standard
$2.00
Vending operators are now required to develop, implement and maintain a hazard communication program for employees. This handbook will assist you with such a program by providing step by step instructions along with sample forms to help you comply with OSHA requirements.
COST: Members: $2
Nonmembers: $5
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Energy Conservation Sticker (2001)
$0.75
If you are being asked to turn off the lights in your machines as part of a customers' energy conservation program, this sticker is to assist you in telling your customers the machines are still working. This is a 4-inch by 5-inch color sticker and can be viewed on our web site under Technical Services, Items of Special Interest. Minimum order: 20 decals. Non-members will have an additional cost.
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Evaluating Your Suppliers Food Safety Practices (2000)
$0.00
This technical bulletin is to assist those vending operators that buy freshly made sandwiches, platters or other potentially hazardous food from a local or regional commercial foodservice business, to understand and evaluate the food safety practices of those suppliers. As a vending
operator who purchases food from a third party, you need to make sure that your suppliers have initiated food safety practices. This technical bulletin provides you with a questionnaire that can be given to your supplier for completion along with suggested methods of compliance for the items noted in the questionnaire. Non-members will have an additional cost.
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FDA Model Food Code (1999)
$3.00
Provides excerpts from the model code that pertain specifically to vending and commissary operations to acquaint operators with the latest in regulatory requirements for safe food handling. 19 pages. Non-members will have an additional cost.
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Foodservice Manual (2006)
$125.00
NAMA in cooperation with McVety & Associates has developed a NEW Foodservice Manual. This manual is will assist in the operations aspects of your onsite foodservice business.
While each foodservice operation is unique, the fundamental operating procedures are common throughout our industry. This manual through the use of practical data, worksheets and example, will assist you in further improving your own business processes and practices.
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Forklift Training Program (1999)
$250.00
All operators must be certified in classroom and operational aspects of a forklift by December 1999. Here is a program to help you train your operators.
In addition to the nuts-and-bolts- of forklift safety this program focuses on three critical areas – the truck itself, hazards in the surrounding workplace and general safety rules. Employees get information about everything from pre-operational inspections to the center-of-gravity triangle to proper steering, load handling and refueling techniques. Training covers all types of forklifts operated by a driver that either stands or sits on the forklift.
In addition to purchasing this program, it can also be rented for a two-week period. Call the Technical Services Program for details. Non-members will have an additional cost.
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Handling Foodborne Illness Calls
$0.00
Provides vending commissary and manual food managers information about foodborne illness, how to develop a plan to respond to complaints of illness and to lessen the effects of these complaints. Includes a telephone record
form to obtain information to evaluate a customerís call about a possible foodborne illness. Non-members will have an additional cost.
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Healthcare Manual – Recommended Policies and Procedures For Vending (1999)
$10.00
When a healthcare institution requests a written cleaning policy from your company this manual can be presented. Part One deals with policies covering the contractor-client relationship. Parts Two and Three are the procedural elements, which are the responsibility of the contractor. Non-members will have an additional cost.
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How's My Driving? (1998) - Video
$85.00
A video specifically designed for the vending industry describing defensive driving tips all employees can put to immediate use. Vehicle condition, seat belt use, driving environment, hazard recognition, braking and personal responsibility are some of the items covered. A 50-page handbook with training guide is included. 28 minute video on defensive driving tips specifically designed for vending personnel. Non-members will have an additional cost.
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Job Fundamentals Manual
$110.00
SOLD OUT! Online manual will be available soon.
Topics covered include use of tools, soldering techniques, machine loading, minor maintenance and repair, operation of coin mechanisms, pressurized gas cylinders, sanitation fundamentals, security and more. Non-members will have an additional cost.
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Key Indicators to Success: NAMA Operating Ratio Report (2007)
$200.00
Compiled by Profit Planning Group. Statistical study allows vending, Office Coffee Service and contract food service operators to measure their performance against industry data in such important categories as sales and gross profit by product; ROI; inventory turnover, and much more. Useful in planning and setting targets, educating customers, dealing with bankers and negotiating with clients. Report contains 2006-7 data. Non-members will have an additional cost.
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Leadership Skills
$13.00
By Peter Stark and Jane Flaherty
No matter how you arrived at your supervisory position, you need a specific set of skills to work successfully with your employees. Your achievement is measured by your staff's performance. Knowing how to work with your staff increases your department's effectiveness: your employees can become your best support as you become a successful leader. Written for those who want to not only survive, but thrive in their leadership role! Non-members will have an additional cost.
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Lockout/Tagout Program for the Food and Beverage Vending Industry (1998)
All vending companies are now required by OSHA to have a program for employee training in controlling electrical energy during equipment repair. This bulletin describes what the program is, procedures, program equipment and training requirements. 7 pages. Non-members will have an additional cost.
Click here for free member publication
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MDB/ICP Specification (2003)
$0.00
This standard defines a serial bus interface for electronically controlled vending machines. It also standardizes vending machines that employ electronic control so that all vending and peripheral equipment communicate identically. This document is sent electronically via e-mail only.
Please complete the entire order form to receive this FREE publication.
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Minors are Forbidden Decals
$0.15
For cigarette machines. Warning decal in red, black and yellow. Minimum order: 50 decals. Non-members will have an additional cost.
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NAMA Directory of Members (2007-2008)
$25.00
Annual listing of over 2,200 vending, coffee service and foodservice management firms that are NAMA members, including independent firms and branches of national operating companies. Listed by state and city, identifies products vending by each firm and other services provided. Includes listing of machine manufacturer and product supplier firms that are members as well as brokers and distributors and sustaining. The Non-members will have an additional cost.
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NAMA In Touch Magazine
NAMA's quarterly magazine contains pertinent, timely information and tips to help you build and maintain a successful business. Read about legislative initiatives directly affecting the vending industry, technical updates, educational opportunities, health and safety issues, NAMA Expo information and exhibitor marketing strategies. Non-members will have an additional cost.
Click here for a FREE Member publication.
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NAMA Machine Manufacturer Members List (2005-2006)
$0.00
Current roster of vending machine manufacturer members showing categories of equipment they produce. 3 pages. Non-members will have an additional cost.
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NAMA Master Guide for Employee Policy Manual (1998)
$25.00
Newly revised, 1998. By P. Kevin Connelly. A sample employee policy manual which may be tailored to individual operating companies. Includes the manual on computer disk. 24 pages. Non-members will have an additional cost.
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NAMA Member Plaque
$10.00
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For office wall. Multi-color of heavy gauge plastic. Year insignia provided annually. Available to NAMA members only. Non-members will have an additional cost.
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NCE Application Fee
$500.00
Completed on-line applications must be submitted with payment.
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National Six-Pack Ring Recycling Program for Vending
$0.00
Describes the program sponsored by NAMA and ITW-Hi Cone to recycle plastic six-pack rings by vending operators nationwide to help save natural resources, energy and landfill space. Non-members will have an additional cost.
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On the Front Line (1991)
$35.00
Designed exclusively for training vending service personnel about servicing and cleaning hot beverage, cold cup drink and cold food vending machines using the “Clean Hands” operation. Use this video to train new employees or remind experienced service personnel that good sanitation and servicing practices are the key to safe, high quality products which result in customer satisfaction. 26 minutes, VHS format training video for route service personnel. Non-members will have an additional cost.
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Professional Vending Sales Success Model (2000)
$35.00
What works best in selling and retaining vending client accounts? Whether it's prospecting, needs analysis, presenting, closing, or anything in between, this booklet offers a wealth of usable, hands-on, effective advice and information that all vending operators can relate to and put to use right away. Non-members will have an additional cost.
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Profitability Handbook (2004)
$100.00
The different sections of this handbook are designed to guide effective management planning and control in each major facet of a vending company’s operations. Chapter contents cover Profit Planning Analysis, Route Accountability, Warehouse Inventory Control, Location Evaluation and Preparation of Bid Proposals, Increasing Profitability though Improved Merchandising Practices, Contract Foodservice Operations and Vending Technology. The concepts in each guide are equally important and valid for small or large companies. The recommended approaches should significantly help to improve a company’s planning and control and therefore its profitability. Non-members will have an additional cost.
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Refrigeration Manual for Vending Mechanics
$78.00
SOLD OUT! Online manual will be available soon.
Topics covered include refrigeration theory, mechanical systems, electrical systems, how to open and close a system, checking for leaks, and more. Non-members will have an additional cost.
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Route Driver Certification Program (2001)
$275.00
Training is an important part of any business but it is critical in vending where customer servicing takes place away from the office and direct supervision. This new program will assist you in training your route drivers about all aspects of the vending industry that pertain to their daily work activities. The program consists of a Route Driver's Certification Handbook, Trainer's Guide and four training videos. The program is designed so it can be taught at your place of business by one of your experienced supervisors or managers over an eight-week period. On the last session, an exam is given and returned to NAMA for grading. Those drivers passing the exam will receive a certificate and a shirt patch. The kit contains one Route Driver Certification Handbook for the trainer, one Trainer's Guide and the following videos: "Behind the Glass; A Look At The Vending Industry"; "A Route to Success; Service Fundamentals for Route Service Drivers"; "Be A Buddy to Your Back"; and "How's My Driving? Safe Driving Tips for the Vending Industry". It will be necessary to purchase a Route Driver Handbook for each driver participating in this certification program.
Members$275/ Non-members $550
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Route Driver Certification Trainer's Guide
$25.00
The Trainer's Guide is designed to help your trainer with suggestions for using the material and videos, guidelines for administering the test, individual learning goals, points to stress, learning activities and transparency masters for each of the seven sections in the Driver Handbook.
$25 Members/ Non-members $50
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Safety and Loss Control Self-Audit Form (1993)
$0.00
A self-audit form to be used by your safety committee to evaluate your safety and loss control program. Areas covered are management, employee selection, safety training, accident investigation, personal protective equipment, facility, equipment, vehicle safety and medical case management. 4 pages. Non-members will have an additional cost.
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Sanitation Fundamentals for Vending Service Personnel (1991)
$5.00
A handbook for vending operations personnel. Discusses in detail the sanitation and safety requirements of vending operations activity from the health and habits of service personnel to machine placement and installation. 10 pages. Non-members will have an additional cost.
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Security Practices Manual (2000)
$50.00
A comprehensive guide to prevent internal and external losses to your business. This publication covers such topics as developing your security program; securing the premises; location security; machine protection; cash-handling and inventory control; truck security; internal theft prevention; and contingency planning in crisis situations. The price also includes future periodic supplements and additions to the original manual. Non-members will have an additional cost.
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Self-Inspection Form for Operations (1993)
$5.00
Self-inspection form for use in vending and foodservice operators sanitation program. In sets of 12 sheets. Non-members will have an additional cost.
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Shifting into Higher Gear-an Owner's Manual for Uniting Career & Calling
There is no doubt that most people need a paycheck. But what benefit is a paycheck, if while earning it, a person sacrifices health, confidence, and spiritual well being?
While there is no effortless job, we believe it is possible to be equipped to find the kind of life work where one regularly loses track of time, and senses they're doing what they were made for.
This book will create a practical pathway to minimize the stress and fog of seeking the right job-one that unleashes individual potential and one's natural skills.
This book can be purchased at http://www.amazon.com/shiftingintohighergear.
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Slips, Trips and Falls (1996)
$5.00
The average claim for injury is more than $5,200. Here are facts on where most falls happen, and guidelines on how to control and prevent the accident. Applicable not only to route drivers, but also to employees in the warehouse, office or a customer location. 8 pages. Non-members will have an additional cost.
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Standard for the Sanitary Design and Construction of Food and Beverages Vending Machines (2003)
$10.00
Used as the basis for the design and construction of vending machines evaluated under the NAMA Vending Machine Evaluation Program. 43 pages. Non-members will have an additional cost.
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The Fresh Food Choice for People on the Go: When and Where You Want It - Video
$5.00
The NAMA Image Video is an important tool designed to correct misperceptions about our industry. This video is designed to tell the truth behind our industry, walking the viewer through each step of the production and delivery process to provide first-hand evidence of the freshness of products distributed via today's sophisticated and reliable vending machines. Non-members will have an additional cost.
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The Hudson Report - The Future of Vending (1998)
$20.00
The result of the analysis of past, current and projected trends of the American vending industry, this report forecasts the changes likely to occur in vending from 1998 to 2013. Recommendations for responding to the challenges and opportunities brought on by trans-formations in technological innovation, globalization and demographics are explored. 90 pages. Non-members will have an additional cost.
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The Operators Guide to Perishable Foods
$5.00
Four brochures for commissary and manual foodservice managers and workers describing 1) What Is Food Poisoning, 2) Source of Foods, 3) Storage of Foods, and 4) Commissary Preparation of Foods. 34 pages. Non-members will have an additional cost.
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Transporting Perishable Food - Guidelines for Route Drivers (2000) - Video
$30.00
If you are concerned with food safety and are selling perishable foods in your machines, this video and handbook are for you. This material will help your route drivers understand the importance of handling perishable foods
properly to prevent foodborne illness. The program consists of a six-minute video and an eight-page handbook. It is recommended that additional handbooks be purchased so each of your drivers can carry one in their truck.
Non-members will have an additional cost.
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Use of Slugs Machine Decals
$0.15
Warning decal stating provisions of federal anti-slug law (red on white background). Non-members will have an additional cost.
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