Consumer Survey - Members on CD
$15.00
Click here for free member publication.
At NAMA’s 2006 National Expo, Keynote speaker, Mike Dabadie, Executive Vice President of Harris Interactive, presented the findings of this comprehensive vending consumer research project. The latest data on perceptions, consumer expectations, usage patterns and habits, barriers, pricing, alternative payment methods, and awareness to new products were presented.
Package includes:
1. PowerPoint Presentation with additional details and information.
2. Data Tabulation With Codes: This data sheet provides the aggregate responses for each of the questions included in the survey.
3. Data Tabulation for Consumer Survey: Data cross tabulations provide a more comprehensive look at some of the factors that influence the findings.
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Consumer Survey (2006) - Non-Members Without CD
$300.00
At NAMA’s 2006 National Expo, Keynote speaker, Mike Dabadie, Executive Vice President of Harris Interactive, presented the findings of this comprehensive vending consumer research project. The latest data on perceptions, consumer expectations, usage patterns and habits, barriers, pricing, alternative payment methods, and awareness to new products were presented.
Package includes:
1. PowerPoint Presentation with additional details and information.
2. Data Tabulation With Codes: This data sheet provides the aggregate responses for each of the questions included in the survey.
3. Data Tabulation for Consumer Survey: Data cross tabulations provide a more comprehensive look at some of the factors that influence the findings.
[Order]
[Checkout]
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Consumer Survey (2006) - Non-Members on CD
$315.00
At NAMA’s 2006 National Expo, Keynote speaker, Mike Dabadie, Executive Vice President of Harris Interactive, presented the findings of this comprehensive vending consumer research project. The latest data on perceptions, consumer expectations, usage patterns and habits, barriers, pricing, alternative payment methods, and awareness to new products were presented.
Package includes:
1. PowerPoint Presentation with additional details and information.
2. Data Tabulation With Codes: This data sheet provides the aggregate responses for each of the questions included in the survey.
3. Data Tabulation for Consumer Survey: Data cross tabulations provide a more comprehensive look at some of the factors that influence the findings.
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[Checkout]
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Data Transfer Standard
This standard provides specifications for electronically storing data in vending machines by describing the structure and content of specific data fields, two methods of interfacing retrieval devices, a physical interconnect (DEX/UCS) and optical communication systems and inclusion of application notes to assist implementing the optical communications protocol.
To order this publication, please go to the following link and select EVA/DTS.
www.eva.be/main.html
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Dealing with Conflict
$13.00
By Lois B. Hart, Ed.D.
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills, managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity. Non-members will have an additional cost.
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Developing a Work Place Safety Program (1992)
$4.00
This guide walks you through the development of a safety program tailored to meet the specific features and needs of a vending company. Such things as accident assessment and control; safety planning; rules and work procedures; safety training; management commitment and ensuring employee compliance are covered. 38 pages. Non-members will have an additional cost.
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Effective Meetings
$13.00
By Steve Kaye, Ph.D.
Learn easy, proven techniques that keep you in control of your meetings. This complete guide to effective meetings will show you how to prepare for success and end with results. It includes structured activities that keep everyone focused on your issues, practical techniques for dealing with unproductive participants, and essential considerations for high tech meetings. If you hold meetings, this book is a must! Non-members will have an additional cost.
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Electrical/Electronics Manual for Vending Mechanics
$78.00
SOLD OUT! Online manual will be available soon.
Topics covered include basic principals, Ohm’s law, microswitches, electronics and electrical semiconductors, electrical motors, reading schematic drawings, trouble shooting and more. Non-members will have an additional cost.
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Employee Relations
$13.00
By Terry Fitzwater
Packed with insight and key skills for those new to the process of management or anyone needing new ideas and tools concerning relationship management. It provides survey materials to help managers evaluate and assess skills and policies in order to identify areas where change may be necessary. Helps define how management practices and styles, organization policies and procedures, and employment laws impact employee relationships. Non-members will have an additional cost.
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Employee Right to Know a Vending Operators Guide to the OSHA Hazard Communication Standard
$2.00
Vending operators are now required to develop, implement and maintain a hazard communication program for employees. This handbook will assist you with such a program by providing step by step instructions along with sample forms to help you comply with OSHA requirements.
COST: Members: $2
Nonmembers: $5
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Energy Conservation Sticker (2001)
$0.75
If you are being asked to turn off the lights in your machines as part of a customers' energy conservation program, this sticker is to assist you in telling your customers the machines are still working. This is a 4-inch by 5-inch color sticker and can be viewed on our web site under Technical Services, Items of Special Interest. Minimum order: 20 decals. Non-members will have an additional cost.
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Evaluating Your Suppliers Food Safety Practices (2000)
$0.00
This technical bulletin is to assist those vending operators that buy freshly made sandwiches, platters or other potentially hazardous food from a local or regional commercial foodservice business, to understand and evaluate the food safety practices of those suppliers. As a vending
operator who purchases food from a third party, you need to make sure that your suppliers have initiated food safety practices. This technical bulletin provides you with a questionnaire that can be given to your supplier for completion along with suggested methods of compliance for the items noted in the questionnaire. Non-members will have an additional cost.
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Executive Leadership
$495.00
Topics include: Leaders; Valueship; Vision; Communicating the Vision; Change; Personal and Organizational Goals; Effective Planning; Strategies for Positive Growth; Leadership Responsibility; Authority and Power; Creating Winning Teams; Understanding Human Needs; Changing Attitudes; Communication. Non-members will have an additional cost.
Price includes three telephone consultations by a NAMA senior training expert. On-site visits and in-house instruction of this program can be arranged separately. Call (312) 346-0370 for details.
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Be a Buddy to Your Back (1996) - Video
$35.00
This video was specifically designed to look at what route people need to know to help maintain a healthy back. It discusses damage to a back, improper and proper lifting, hand truck use and gives exercises to maintain a healthy back. A laminated card showing proper lifting techniques and 6 back exercises is included. 18 minute training video on proper lifting, specifically designed for the vending industry. Non-members will have an additional cost.
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FDA Model Food Code (1999)
$3.00
Provides excerpts from the model code that pertain specifically to vending and commissary operations to acquaint operators with the latest in regulatory requirements for safe food handling. 19 pages. Non-members will have an additional cost.
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Forklift Training Program (1999)
$250.00
All operators must be certified in classroom and operational aspects of a forklift by December 1999. Here is a program to help you train your operators.
In addition to the nuts-and-bolts- of forklift safety this program focuses on three critical areas – the truck itself, hazards in the surrounding workplace and general safety rules. Employees get information about everything from pre-operational inspections to the center-of-gravity triangle to proper steering, load handling and refueling techniques. Training covers all types of forklifts operated by a driver that either stands or sits on the forklift.
In addition to purchasing this program, it can also be rented for a two-week period. Call the Technical Services Program for details. Non-members will have an additional cost.
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Goal Setting
$95.00
Topics include: Business Goals Scorecard; Organizational Evaluation; Core Values; Personal Behaviors; Personal Planning Selection; Vision; Goal Statements; Goal Planning Sheets.
Price includes two telephone consultations by a NAMA senior training expert to help you implement the program. Non-members will have an additional cost.
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Handling Foodborne Illness Calls
$0.00
Provides vending commissary and manual food managers information about foodborne illness, how to develop a plan to respond to complaints of illness and to lessen the effects of these complaints. Includes a telephone record
form to obtain information to evaluate a customerís call about a possible foodborne illness. Non-members will have an additional cost.
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Have You Considered a Career in Vending (1999)
$0.00
NAMA, with the support from Canteen Corporation, a division of the Compass Group, has developed a helpful recruiting and marketing tool. This powerful tri-fold brochure gives readers an excellent overview of the vending industry, including a listing of "vending career" advantages. Non-members will have an additional cost.
Please call NAMA at (312) 346-0370 for quantities larger than 1 pamphlet.
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How's My Driving? (1998) - Video
$85.00
A video specifically designed for the vending industry describing defensive driving tips all employees can put to immediate use. Vehicle condition, seat belt use, driving environment, hazard recognition, braking and personal responsibility are some of the items covered. A 50-page handbook with training guide is included. 28 minute video on defensive driving tips specifically designed for vending personnel. Non-members will have an additional cost.
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"Healthy Balance for Life" Brochures
$0.40
Members - $0.40 per brochure
Minimum of 50 brochures
Non-Members - $0.80 per brochure
Minimum of 50 brochures
As you have seen and heard the vending industry has been placed in the spotlight with regards to childhood obesity. NAMA responded with important facts to schools and the media about the use of vending machines by school age children. To assist you in meeting with school staff and/or board members about this issue NAMA created the “Healthy Balance for Life” brochure discussing how important it is to teach children about healthy lifestyles, which includes how to make choices when it comes to food products and snacks and stressing the importance of exercise.
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Behind the Glass: A Look at the Vending Industry (2000) - Video
$30.00
A vending, OCS and foodservice industry promotional video produced by NAMA. It tells the story of what is behind a vending machine to bring quality products and service to satisfy our customer expectations. The people and
machines that comprise the industry are shown along with suppliers. A brief history of vending is also presented. This video is ideally suited for new hires, community organizations, student groups and legislators. The video
starts and ends with a humorous interaction between a customer and a talking coffee machine. 7 minutes. Non-members will have an additional cost.
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Cockroach Control in Vending Machines (1993)
Explains cockroach living habits and describes how to prevent, detect and eliminate cockroaches. 4 pages. Non-members will have an additional cost.
Click here for free member publication
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Coffee Survey Report (2004)
$100.00
Receive information and a comprehensive analysis of a coffee study on specialty beverages and their impact on workplace productivity. Conducted by Wirthlin Research and sponsored by Flavia Beverage Systems this report will provide you with charts and analysis of the importance of coffee to the office employee with tangible proof that it impacts on their productivity. You can now show your customers why they need your service. A must for the operators who provide coffee to offices and other locations.
Available in Disc only.
Operator member - $100
Operator non-member - $200
Allied - $250
S & H - $5
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Commissary Food Labeling Guideline Revised (1993)
$10.00
A guide for commissaries on labeling commissary-prepared foods to meet the May, 1994 FDA labeling requirements pertaining to ingredients and nutrition. 34 pages. Non-members will have an additional cost.
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Concise History of Vending in the USA (1999), A
$10.00
Written by NAMA President Emeritus G. Richard Schreiber. Describes inventions and inventors who helped create the industry, and discusses how vending has come to play an increasingly important role in the U.S. economy.
11 illustrations. 96 pages. Non-members will have an additional cost.
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Crisis Management Manual
$125.00
K-11
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What's the worst thing that could happen to your company and what would you do if it happened? Now, maybe more than ever, companies need to know how to prepare for and respond to a crisis. The Crisis Managemnt and Response Manual is designed specifically to help you effectively plan to survive a number of potentially harmful situations. The easy to use program walks you through step by step to develop your own actual plan, so by the end of the program you will have created your very own crisis plan. Non-members will have an additional cost.
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Customer Service
$145.00
Topics include: How Customers Define Success; The Payoff of Persistence; Effective Communications; Handling Complaints; Estimating Quality of Service; Job Knowledge; The Power of Goal Setting; The Art of Listening; Mastering Difficult Situations; Developing Company Image; Excellence in Service. Non-members will have an additional cost.
Price includes two telephone consultations by a NAMA senior training expert to help you implement the program.
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Foodservice Manual (2006)
$125.00
NAMA in cooperation with McVety & Associates has developed a NEW Foodservice Manual. This manual is will assist in the operations aspects of your onsite foodservice business.
While each foodservice operation is unique, the fundamental operating procedures are common throughout our industry. This manual through the use of practical data, worksheets and example, will assist you in further improving your own business processes and practices.
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Be a Smart Snacker Brochures-For Children
$0.50
Minimum order of 25.
Orders over 100 add $10 for shipping and handling.
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NAMA White Paper - Coin & Currency Payment Systems
$0.00
It addresses the applications of new technology that will help vending operators maintain high levels of service by correcting machine-based problems before they become dysfunctional or debilitating. Specifically, technology suppliers have introduced remote machine monitoring (RMM) applications that enable telemetry communication using wired and wireless networks as well as web-based interactive analysis to increase profitability by reducing out-of-service machinery and product stockouts, improving cash and cashless transaction processing, and rapidly notifying operators of machine events. In other words, operators are able to retrieve DEX and other data from vending machines equipped with RMM technology. RMM is a logical enhancement to vending management software as it includes real-time data processing for current, accurate, and timely reporting. There is probably no vending technology application with greater potential for return on investment than RMM.
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