NAMA SDP: A Personal and Professional Journey for the Supervisor
New 2-Day Format, Program Dates Coming Soon
Develop Critical Management Skills to Advance Your Career and Boost Operational Performance
Have you recently been promoted to a managerial position and are looking to raise your management game? Don't miss the NAMA Supervisor Development Program. This highly popular program is the perfect mix of small group discussion and hands-on learning so you can round out your core management skills. This session is a must for team leaders and operational contributors. You'll learn critical leadership skills, how to optimize time management and discover how and when to delegate. You'll also master customer service essentials, learn techniques on how to problem solve, improve teamwork and handle difficult conversations with employees and customers. The Supervisor Development Program delivers using real-world scenarios, first-rate instructors and time-tested methodology. You'll have a great time and will leave with a Personal Action Plan to put all your new knowledge and skills to work for you to advance your career and boost company performance.
Topics covered during this program:
- Personal Leadership Development
- General Management Decision-Making
- Effective Communications
- New! Principles of Stress & Time Management
- ACE Problem Solving for Managers
- Coaching for Top Performance
- New! Managing Difficult Conversations
- Handling Customer Relationships & Complaints
"This program provided useful training for leaders that can be used professionally as well as personally. The exercises included practical issues and effective solutions that are common in our industry."
Suzanne Boyer, Treasure Valley Coffee, Inc.
"The Supervisor Development Program has given me many useful ways to better myself as a supervisor, help make my employees better at their job and talk to customers on a more understanding level."
Jana Leoni, PrarieFire Coffee Roasters
"This program exceeded expectations! It allows interaction and the presenters made it comfortable to be involved in. Well worth every minute."
Rocky Wagar, Aurora Vending
Earn points towards your NAMA Certified Executive (NCE) application by attending the program!
Below is a list of our faculty members that are involved with adding their high-level expertise to the Supervisor Development Program. Participation varies for each session.
Ronald F. Cichy, Ph.D., NCE5, CHA Emeritus
is The School of Hospitality Business director at Michigan State University and one of its professors. Dr. Cichy is a recognized researcher and authority on leadership qualities of hospitality leaders spanning all segments of the industry.
is the President of R.C. Leffke & Associates. With a proven track record and and genuine style of teaching, Rick has been selling and delivering world class management and sales training for over 25 years.
Dan H. Mathews, NCE5, CCS
is the Executive Vice President and COO for NAMA. Dan is a problem-solver and business improvement specialist recognized for the ability to develop people and dedicated to helping organizations and individuals achieve more of their goals more often.
is the President & Founder of Prodyne, Inc. Jim's 30-year career has included increasing responsibilities in large and middle-market organizations in the information systems and computer industries. He has experience in direct sales operations, management and sales training, marketing, and total quality management.