Serving the Vending and Refreshment Services Industry

NAMA SDP: A Personal and Professional Journey for the Supervisor

SDP 2014

Thursday-Friday, June 5-6 at The New Tropicana Las Vegas


Have you recently been promoted to a supervisor position and are looking to raise your management game? Don't miss the NAMA SDP: A Personal & Professional Journey for the Supervisor . This highly popular program is the perfect mix of small group discussion and interactive learning so you can round out your core management skills. With new faculty, added topics and a new two-day format, you'll learn critical leadership skills, how to optimize time management and discover how and when to delegate. You'll also master customer service essentials, learn techniques on how to problem solve, improve teamwork and handle difficult conversations with employees and customers. The NAMA SDP delivers using real-world scenarios, first-rate instructors and time-tested methodology. You will leave with a Personal Action Plan to put all your new knowledge and skills to work for you to advance your career and boost company performance.

Click here for program brochure.
Click here to register today.

Topics covered during this program:

  • Personal Leadership Development
  • General Management Decision-Making
  • Effective Communications
  • New! Principles of Stress & Time Management
  • ACE Problem Solving for Managers
  • Coaching for Top Performance
  • New! Managing Difficult Conversations
  • Handling Customer Relationships & Complaints

For more information, please contact Joann DeNardis at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .


Tropicana Las Vegas
Tropicana Las Vegas

Location & Accommodations

The New Tropicana Las Vegas hotel and casino is not the Tropicana that you remember. A $200 million complete transformation of the property is complete with a fresh redesign of all hotel rooms and suites, new restaurants that have become a few of the best Las Vegas restaurants, the addition of a modern spa and fitness center – which is a Mandara Spa, as well as a pool that was named one of the best Las Vegas pools, and hot new Tropicana shows.

Click here to make your hotel reservations.
Tropicana Las Vegas, 3801 Las Vegas Blvd. South, Las Vegas, NV 89109
Rates starting at $85 + taxes and fees. Housing deadline: May 15, 2014


Testimonials From Past Graduates

"This program provided useful training for leaders that can be used professionally as well as personally. The exercises included practical issues and effective solutions that are common in our industry."
Suzanne Boyer, Treasure Valley Coffee, Inc.

"The Supervisor Development Program has given me many useful ways to better myself as a supervisor, help make my employees better at their job and talk to customers on a more understanding level."
Jana Leoni, PrarieFire Coffee Roasters

"This program exceeded expectations! It allows interaction and the presenters made it comfortable to be involved in. Well worth every minute."
Rocky Wagar, Aurora Vending


nce logo_sm
Earn points towards your NAMA Certified Executive
(NCE) application by attending the program!


Below is a list of our faculty members that are involved with adding their high-level expertise to the Supervisor Development Program. Participation varies for each session.

Rick Leffke
is the President of R.C. Leffke & Associates. With a proven track record and and genuine style of teaching, Rick has been selling and delivering world class management and sales training for over 25 years.

Dan H. Mathews, NCE5, CCS
is the Executive Vice President and COO for NAMA. Dan is a problem-solver and business improvement specialist recognized for the ability to develop people and dedicated to helping organizations and individuals achieve more of their goals more often.

Jim Proebstle
is the President & Founder of Prodyne, Inc. Jim's 30-year career has included increasing responsibilities in large and middle-market organizations in the information systems and computer industries. He has experience in direct sales operations, management and sales training, marketing, and total quality management.

Dennis Reynolds, Ph.D., NCE5-  New to the Program!
is the Ivar Haglund Endowed Professor of Hospitality Management at the Washington State University School of Hospitality Business Management. He is a frequent speaker to management groups in Asia, Europe, and North America and is ranked 15th among the world's most prolific hospitality-management authors.

Cancellations and Substitutions » Prior to April 28, refunds will be issued, less a $50 cancellation fee. Refunds after that date will be limited to emergency situations. Substitutions and transfers may be made at any time. If you do not attend and do not notify NAMA, you are responsible for full tuition plus any travel expenses. Note that the program is subject to change and possible cancellation due to registration enrollment.

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