Class of June 2014, Las Vegas
Have you recently been promoted to a supervisor position and are looking to raise your management game? Don't miss the NAMA SDP: A Personal & Professional Journey for the Supervisor . This highly popular program is the perfect mix of small group discussion and interactive learning so you can round out your core management skills. With new faculty, added topics and a new two-day format, you'll learn critical leadership skills, how to optimize time management and discover how and when to delegate. You'll also master customer service essentials, learn techniques on how to problem solve, improve teamwork and handle difficult conversations with employees and customers. The NAMA SDP delivers using real-world scenarios, first-rate instructors and time-tested methodology. You will leave with a Personal Action Plan to put all your new knowledge and skills to work for you to advance your career and boost company performance.
Topics covered during this program:
- Personal Leadership Development
- General Management Decision-Making
- Effective Communications
- New! Principles of Stress & Time Management
- ACE Problem Solving for Managers
- Coaching for Top Performance
- New! Managing Difficult Conversations
- Handling Customer Relationships & Complaints
NAMA's SDP receives stellar reviews from recent grads at the June 5-6 program in Las Vegas. Check out the YouTube video testimonials from participants representing Gourmet Coffee Service, ARAMARK and Imperial Vending.
Below is a list of our faculty members that are involved with adding their high-level expertise to the Supervisor Development Program. Participation varies for each session.
is the President of R.C. Leffke & Associates. With a proven track record and and genuine style of teaching, Rick has been selling and delivering world class management and sales training for over 25 years.
Dan H. Mathews, NCE5, CCS
is the Executive Vice President and COO for NAMA. Dan is a problem-solver and business improvement specialist recognized for the ability to develop people and dedicated to helping organizations and individuals achieve more of their goals more often.
is the President & Founder of Prodyne, Inc. Jim's 30-year career has included increasing responsibilities in large and middle-market organizations in the information systems and computer industries. He has experience in direct sales operations, management and sales training, marketing, and total quality management.
Dennis Reynolds, Ph.D., NCE5- New to the Program!
is the Ivar Haglund Endowed Professor of Hospitality Management at the Washington State University School of Hospitality Business Management. He is a frequent speaker to management groups in Asia, Europe, and North America and is ranked 15th among the world's most prolific hospitality-management authors.