Serving the Vending and Refreshment Services Industry


University of Houston conrad n. hilton logoREGISTER
SDP will take place at the University of Houston on November 16-17th, 2015.

Download program brochure



Class of June 2014, Las Vegas

Have you recently been promoted to a supervisor position and are looking to raise your management game? Don't miss the NAMA SDP: A Personal & Professional Journey for the Supervisor . This highly popular program is the perfect mix of small group discussion and interactive learning so you can round out your core management skills. In this two day program, you'll learn critical leadership skills, how to optimize time management and discover how and when to delegate. You'll also master customer service essentials, learn techniques on how to problem solve, improve teamwork and handle difficult conversations with employees and customers. The NAMA SDP delivers using real-world scenarios, first-rate instructors and time-tested methodology. You will leave with a Personal Action Plan to put all your new knowledge and skills to work for you to advance your career and boost company performance.

Topics covered during this program:

  • Personal Leadership Development
  • General Management Decision-Making
  • Effective Communications
  • Principles of Stress & Time Management
  • ACE Problem Solving for Managers
  • Coaching for Top Performance
  • Managing Difficult Conversations
  • Handling Customer Relationships & Complaints

For more information, please contact Erika Charleston at This email address is being protected from spambots. You need JavaScript enabled to view it..


Testimonials From Our 2014 Graduates

NAMA's SDP receives stellar reviews from recent grads at the June 5-6 program in Las Vegas. Check out the YouTube video testimonials from participants representing Gourmet Coffee Service, ARAMARK and Imperial Vending.



nce logo_sm
Earn points towards your NAMA Certified Executive
(NCE) application by attending the program!


Below is a list of our faculty members that are involved with adding their high-level expertise to the Supervisor Development Program. Participation varies for each session.

Agnes Lee DeFranco Ed.D., CHE, CHAE
is a professor at the Conrad N. Hilton College of Hilton and Restaurant Management at the University of Houston.

Rick Leffke
is the President of R.C. Leffke & Associates. With a proven track record and genuine style of teaching, Rick has been selling and delivering world class management and sales training for over 25 years.

Dan H. Mathews, NCE5, CCS
is the Executive Vice President and COO for NAMA. Dan is a problem-solver and business improvement specialist recognized for the ability to develop people and dedicated to helping organizations and individuals achieve more of their goals more often.

Dennis Reynolds, Ph.D., NCE5
is the Dean of the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston. He is a frequent speaker to management groups in Asia, Europe, and North America and is ranked 15th among the world's most prolific hospitality-management authors.

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