Serving the Vending and Refreshment Services Industry

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The Executive Development Program is designed for senior level leaders in vending, coffee service and foodservice, who are key decision-makers in areas of finance, marketing, operations and human resource management. The purpose of this program is to help leaders think like the CEO/Owner and to move a company to the next level in the competitive marketplace. The program will deliver techniques designed to help attendees learn to grow revenue, develop new marketing plans, think strategically and enhance your personal leadership.

  • Enhance the skills enabling you to become a more dynamic leader.
  • Participate as an active team member as you examine the case study of a full line vending operation. Working with other department teams you will explore and develop a new strategic plan to help turn this company around creating a stronger and profitable organization.
  • Receive a comprehensive education in a dynamic, real-world setting created for busy professionals.
  • Learn new business modules and better ways of strategically positioning your business for growth.
  • Network and brainstorm with other industry leaders through classroom discussion and interactive case studies.
  • Develop a customized Personal Action Plan documenting new ideas and strategies for immediate application back home.
EDP Class of 2014

This unique program provides a comprehensive look at current successful business practices in these industries, including the environment in which a vending, coffee service or foodservice management company operates, and the key functional areas of management. The NAMA Executive Development Program is taught by a group of MSU's most distinguished faculty, along with speakers with excellent knowledge of and backgrounds in the vending and refreshment service industries.

This email address is being protected from spambots. You need JavaScript enabled to view it. for further information or questions about this program.


Highlights from EDP 2014

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Dr. Ronald F. Cichy, Ph.D., NCE5, CHA Emeritus
Ronald F. Cichy is a professor at the MIchigan State University School of Hospitality Business. Cichy team-teaches Total Quality Management in the Hospitality Industry with John King, president and COO of HDS Services. He is the author or co-author of four books, including Managing Food and Beverage Service and Quality Sanitation Management. Together with other faculty colleagues in The School, Cichy is a recognized researcher, and he is the authority on leadership qualities of hospitality leaders spanning all segments of the industry.

Dr. William Donohue
William A. Donohue is currently professor of Communication at Michigan State University. Professor Donohue has published four books in the area of conflict, communication, negotiation and mediation. His 1992 book, Interpersonal Conflict, is a practical, hands on tool for people to use in managing conflicts in their routine interpersonal contacts. In 1991 he published the book Communication, Marital Dispute, and Divorce Mediation which provides mediators with a researched-based guide to facilitate communication in marital disputes. Dr. Donohue's primary research interests lie in the areas of business communication, marketing, conflict, and information management in organizations.

Dr. Gil Harrell
Gilbert D. Harrell, Ph.D., is Professor of Marketing at the Broad College of Business and Graduate School of Management, Michigan State University. Professor Harrell received the 1997 John D. and Dortha J. Withrow Endowed Teacher/Scholar Award, the 1996 Phi Chi Theta Professor of the Year Award, and the 1995 Golden Key National Honor Society Teaching Excellence Award as the top teacher at Michigan State University. His activities include the Undergraduate, MBA, Executive MBA and Ph.D. programs, where over 20,000 students have taken his classes. Among other courses, he is currently teaching Strategic Planning in the Executive MBA curriculum. His teaching, research, and consulting activities focus on sustainable competitive advantage; building business value; consumer loyalty; and strategic business, marketing and sales planning systems.

Dr. Michael Kasavana, Ph.D., CHTP, NCE5
Michael L. Kasavana is the National Automatic Merchandising Association professor in hospitality business and holds CHTP (Certified Hospitality Technology Professional) certification. He continues research into the current and near future Developments of electronic commerce and transaction processing technology. He has also created a series of instructional materials and software products. Dr. Kasavana has been actively exploring Internet, Intranet and Extranet opportunities for various aspects of the hospitality industry involving virtual cash transactions, application service providers, e-procurement, and effective web site design. He recently completed an innovative research project dealing with the impact of technology on industry productivity and competitive advantage and is credited with coining the phrase "V-commerce".

Dr. Bonnie Knutson
Bonnie J. Knutson is a professor in The School of Hospitality Business in the Broad College of Business. Widely known as an authority on emerging lifestyle trends and creative marketing strategies, she often consults with business leaders who want to understand and take advantage of changing consumer demands. Her work has been featured in publications such as The Wall Street Journal, USA Today, and on CNN. She has also had articles appear in numerous business publications, and is editor of The Journal of Hospitality and Leisure Marketing.

With her wit and entertaining style, Bonnie is a frequent speaker at business and association meetings. She has been a featured presenter for the National Restaurant Association, the American Hotel & Motel Association, Meeting Professionals International, Club Managers Association of America, National Automated Merchandising Association, as well as financial, health care, automotive, and education organizations throughout the United States and abroad.

Dan H. Mathews, NCE5, CCS
Dan Mathews is Executive Vice President & COO for the National Automatic Merchandising Association (NAMA). Dan also maintains an ownership interest in a management, organizational development, customer service and personal leadership training/consulting service. Dan is a problem solver and business improvement specialist recognized for the ability to develop people and dedicated to helping organizations and individuals achieve more of their goals more often.
Prior to joining NAMA in January 1999 and forming his consulting company in September 1997, Dan was Area President for ARAMARK Uniform Services in central USA. Dan is a member of the Eli Broad College of Business Alumni Association Board of Directors at Michigan State University. He is also Chairperson Emeritus of The School of Hospitality Business Alumni Association Executive Board of Directors at Michigan State University.

James M. Proebstle
James Proebstle completed his MBA in marketing and his BA in business from Michigan State University. As President and founder of Prodyne, Inc., Jim's 30-year career has included increasing responsibilities in large and middle-market organizations in the information systems and computer industries. He has experience in direct sales operations, management and sales training, marketing, and total quality management.

Dr. Ray Schmidgall
Ray Schmidgall, Ph.D., CPA is the Hilton Hotels Professor of Hospitality Financial Management and The School of Hospitality Business accounting and financial management expert. He serves on industry committees of the Hospitality Financial and Technology Professionals and American Hotel & Motel Association. He conducts managerial accounting seminars for CMAA, HFTP, and GCSAA. The fourth edition of his Managerial Accounting for the Hospitality Industry was released in July 1997. He is currently writing a book on hospitality financial management for the club industry. In 1998 he had a dozen articles published to add to over 120 articles in the past.

Dr. Judith Whipple
Dr. Judith Whipple is an Associate Professor in the Department of Supply Chain Management at Michigan State University. Prior to this, she directed the Food Industry Management Program at Michigan State University and taught at Western Michigan University in Food Marketing and Integrated Supply Management. Her teaching interests include logistics and supply chain management. Her research interests include supply chain integration, supply chain security, and collaborative commerce. Dr. Whipple was awarded the MSU University-wide Teacher Scholar Award in 2005 for excellence in teaching and research. Judy has published work in a variety of marketing and supply chain management journals & participated as a speaker in professional and academic meetings.


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