Dean Gilland, NCE5, CCS
Vice President, Sales & Service
Competition is fierce in the coffee world. Your customers rely on you for honest customer service dealing with their coffee, water and break room needs. Your NAMA coffee service team is here to support you with operational training, relevant education and straightforward answers to your questions.
NAMA is a passionate about the coffee industry and its positive future. NAMA offers the tools and the support you need to achieve success.
Thanks to everyone that attended CTW 2013, we had a record setting show in Nashville and we are excited and ready to take CTW 2014 to new heights. The "Big D" is the perfect backdrop to have a bigger and better CTW. The Hyatt Regency in downtown Dallas, TX is the chosen venue for another must attend CTW. CTW 2014 will feature custom educational sessions that will benefit all levels of your team. You are encouraged to bring several of your key people and take in as many education sessions as possible. Please set aside November 11, 12, 13 and join us in The "Big D".
If you have any questions about a speaker or an education session from CTW 2014, please call Sue Ralston at 312-291-7232 or Joann DeNardis at 312-346-0370 ext. 229.
Coffee Profile – Growing Regions
Our Costa Rica host
Countries of Origin
Country one – Costa Rica
Country two – Kenya
Country three – Guatemala
Country four - Indonesia
Country five - Jamaica
Country six - Brazil
Growing Region - Hawaii
Country seven - Vietnam
Country eight - Ethiopia
QCCP – Quality Coffee Certificate Program
The Quality Coffee Certificate Program is entering its 14th year of educating operators about coffee, water and the important role both play in serving a quality coffee beverage. Over 1,000 individuals have completed the 2-day fee based course and recognize the difference it has made in their business. Two interactive workshops offer everyone a meaningful learning experience prior to the NAMA OneShow.
Tuesday, April 8
Speaker: Mike Tompkins, President, Coffee Products Associates
Coffee Fundamentals presents the development of coffee flavor qualities – from the rich history of coffee and its different countries of origin through processing, sorting, grading, blending and roasting. Experience original and blended coffees through a series of guided tasting exercises. In this session, you will gain a fundamental but extensive understanding of coffee production and manufacturing.
Wednesday, April 9
NEW! Coffee Brewing Technologies
New for 2014, the Single-Portion Evaluation Process will be introduced as part of the new Coffee Brewing Technologies workshop. This new segment will review the tools and methods used in the evaluations of the single-cup systems. This course introduces participants to the basic theory and principles governing the preparation of filtered coffee. The objectives are to explain and illustrate these principles through presentation of facts and through a series of guided tasting experiences resigned to illustrate the impact of brewing variables on flavor. Experience and taste how the slightest change in the brewing formula can alter the taste profile of the final cup.
Space is limited so register now.
Who should attend QCCP?
- Sales Staff
- Sales Managers
- Customer Service Staff
- Service Technicians
- Route Drivers
- Highlights from the 2013 Costa Rica Origin Tour
Click on a thumbnail to see an enlarged photo.
- CCS – Certified Coffee Specialist
The "Mark of Distinction" giving those professionals who are actively involved in providing coffee, water and beverage service, the opportunity to take their skills and knowledge to the next level. Fee & Exam required for certification. Click here for details.
- Coffee Service Toolbox
- NAMA Business Rewards Partners save you money and help build your business. Click here to see a complete list of Business Rewards Partners.
Contact Dean Gilland, NCE5, CCS at and begin your journey into what today's NAMA has to offer.