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 Supervisor Development Program
NAMA Supervisor
Development Program
Next Program: April 23-25, 2012
Click here to Download Brochure
Register Now
Build Skills and Confidence Today and Throughout Your Career
Monday, April 23 8:30am-5pm
Tuesday, April 24 8am-6:30pm
Wednesday, April 25 7am-12:30pm
An industry mainstay yet very popular, the NAMA Supervisor Development Program is ideal for new or recently promoted managers who can benefit from additional management training through lively small group discussions and hands-on learning. This program will arm employees with a wide variety of essentials that will help enhance their skills as leaders, including time management, delegation, customer service, employee motivation and much more. Real-world scenarios will be addressed through mini case studies, interaction and brainstorming with industry peers. Participants will develop a Personal Action Plan to implement changes to their organization.
Topics covered during this program:
- Personal Leadership Development
- General Management Decision-Making
- Effective Communications & Time Management
- Coaching for Top Performance
- ACE Problem Solving for Managers
- Human Resources 101
- Successful Project Management
- Personal Selling Skills
- Handling Customer Relationships & Complaints
For more information, please contact Joann DeNardis at jdenardis@vending.org.
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| Testimonials from Past Graduates |
"This class has greatly opened my eyes. I will be applying most of what I got from this class and look forward to attending the Executive program. I will be applying this one step at a time."
Alexandra Lauber, L&L Delivery, Inc.
"Although I was initially intimidated to attend a three day seminar on supervisor training, I'm very glad I came. All the presenters were captivating and the subject matter was very useful. Rick Leffke Rocks!"
Will Lawrence, Royal Vending
"After taking this course, I was uplifted and gained confidence to do things that I really wasn't comfortable doing before. The instructors were great and motivating."
Billy Hailey, The Light Vending Company, Inc.
Earn points towards your NAMA Certified Executive (NCE) application by attending the program!
Below is a list of our faculty members that are involved with adding their high-level expertise to the Supervisor Development Program. Participation varies for each session.
Ronald F. Cichy, Ph.D., NCE5, CHA Emeritus
is The School of Hospitality Business director at Michigan State University and one of its professors. Dr. Cichy is a recognized researcher and authority on leadership qualities of hospitality leaders spanning all segments of the industry.
Joann DeNardis, PHR
is the Associate Director, OneShow & Member Services for the National Automatic Merchandising Association. Joann has over 10 years experience in the human resource field such as employee relations, recruiting & interviewing strategies including pre-employment measures, employee training & professional development, performance management and compliance with Federal & State Regulations.
Rick Leffke
is the President of R.C. Leffke & Associates. With a proven track record and and genuine style of teaching, Rick has been selling and delivering world class management and sales training for over 25 years.
Dan H. Mathews, NCE5, CCS
is the Executive Vice President and COO for NAMA. Dan is a problem-solver and business improvement specialist recognized for the ability to develop people and dedicated to helping organizations and individuals achieve more of their goals more often.
Jim Proebstle
is the President & Founder of Prodyne, Inc. Jim's 30-year career has included increasing responsibilities in large and middle-market organizations in the information systems and computer industries. He has experience in direct sales operations, management and sales training, marketing, and total quality management.
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