|
Route Driver Certification
 Training
is an important part of any business but it is critical in vending where customer
servicing takes place away from the office and direct supervision. This program
will assist you in training your route drivers about all aspects of the vending
industry that pertain to their daily work activities.
The program consists of a Route Driver’s Certification Handbook, Trainer’s
Guide and four training videos. The program is designed so it can be taught
at your place of business by one of your experienced supervisors or managers
over an eight-week period. You could also recruit a teacher from your local
school district to do the teaching. On the last session, a test is given and
returned to NAMA for grading. Those drivers passing the test will receive a
Certification of Completion and a shirt patch like that shown here.
Route Driver’s Certification Handbook
It is designed to cover every important element of our industry from
the history of vending, routine servicing and sanitation to customer service
and marketing to insure that all drivers are certified to current industry standards.
The Handbook is divided into the following sections: Knowing Your Industry;
Knowing Your Job; winning Customer Loyalty, Maintaining Product Quality; Machines
and Trucks; Proper Lifting Techniques, Safe Driving Tips and Follow Security
Procedures. The Handbook is available in English or Spanish.
The Trainer’s Guide
It is designed to help your trainer with suggestions for using the
material and videos, guidelines for administering the test, individual learning
goals, points to stress, learning activities and transparency masters for each
of the seven sections in the Driver’s Handbook. We also provide the transparencies
as a PowerPoint presentation on a disk so you can customize the presentation.
Route Driver Certification Kit
To initiate this training program you will purchase this kit which contains
one Route Driver Certification Handbook for the trainer, one Trainer’s
Guide and the following videos: “Behind the Glass – A Look at the
Vending Industry”; “A Route to success; Service Fundamentals for
route Service Drivers”: “Be A Buddy to Your Back”; and “How’s’
My Driving? Safe Driving Tips for the Vending Industry”. It will be necessary
to purchase a Route Driver’s Certification Handbook for each driver participating
in this certification program.
To order this training program please visit our online publication catalog.
|
